For sure, sending customers into a never ending loop when they want support. That's been my experience with most AI support so far. It sucks. I like Amazon's approach where they have a basic chat bot (probably doesn't even use LLMs) that then escalates to a actual human being in some low cost country.

I kind of like the Chipotle approach. I have a problem with my order, it just refunds me instantly and sometimes gives me a add-on for free.

Honestly I only use LLM for one thing - I give it a set of TS definitions and user input, and ask it to fit those schemas if it can and to not force something if it isn't 100% confident.

I know some people whose whole company is based around the use of AI to send emails or messages, and in reality they're logged into their terminals real time fixing errors before actually sending out the emails. Basically, they are mechanical turks and they even say they're looking at labor in India or Africa to pay them peanuts to address these.