That isn't a free pass. You have no data showing how many people did go to competitors over this. You are asserting it is zero, but why do you think that? Going on the talks here, you can find plenty of folks that opted not to go with or stay on them.

You are further asserting that these outages prove they are not still more reliable than home spun. Is that the case? More than a few people aren't ready for a single hard drive to crash on the stuff they are doing.