They admit in their update blurb azure front door is having issues but still report azure front door as having no issues on their status page.
And it's very clear from these updates that they're more focused on the portal than the product, their updates haven't even mentioned fixing it yet, just moving off of it, as if it's some third party service that's down.
> as having no issues on their status page
Unsubstantiated idea: So the support contract likely says there is a window between each reporting step and the status page is the last one and the one in the legal documents giving them several more hours before the clauses trigger.